Shipping policy

Digital Products

Digital products are delivered electronically via email after your purchase. No physical items will be shipped for digital-only orders.

If you experience any issues receiving or accessing your files, please contact us at info@navinewyork.com.

Physical Products

We currently ship physical products within the United States only.

Orders are typically processed within 2–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping rates and estimated delivery times are calculated at checkout based on your delivery address and selected shipping method.

Please note that processing times are separate from carrier transit times.

Shipping Addresses

Please make sure your shipping address is correct before placing your order. NAVI is not responsible for delays or packages delivered to an incorrect address provided at checkout.

If you notice an error in your shipping address before your order has shipped, please contact us as soon as possible at info@navinewyork.com.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at info@navinewyork.com and we’ll help you resolve the issue.