Refund policy

Digital Products

Due to the nature of digital products, all sales are final.

Once digital files or access to tutorial content have been delivered via email, we are unable to offer refunds, returns, or cancellations.

If you experience any issues accessing your files or tutorial content, please contact us at info@navinewyork.com — we’ll be happy to help.

Physical Products

We accept returns of eligible physical products within 14 days of delivery.

To be eligible for a return, yarn must be unused, unwound, and in its original condition, with all original tags attached.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

To request a return, please contact us at info@navinewyork.com before sending your item back. Returns sent without prior approval may not be accepted.

Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at info@navinewyork.com as soon as possible so we can make it right.

Color Variations

We do our best to represent yarn colors as accurately as possible. However, colors may appear slightly different depending on your screen, and slight variations may occur between production batches. These variations are not considered defects.

Shipping Availability

Physical products are currently available for shipping within the United States only.